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As a Data Processor we manage the following personal data in Claritum on behalf of our Customers
| CategoryPersonal Data Subject | Personal Data Element | ||
|---|---|---|---|
| Service Manager Supplier User | · Name and Surname · Phone Details · External ID · Place of Work | ||
Customer User | · Name and Surname · Email Address · Phone Details · Fax · Cost Centre · Physical Address | Supplier User | · External ID · Gender · Place of Work · Picture · Banking Details |
Service Manager | · Name and Surname · Email Address · Phone Details · Place of Work · External ID · Banking Details |
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As a Data Controller we securely store your information in other applications allowing us to support you and your organisation on a daily basis.
| Data Processor | Data Subject | CategoryElement | Personal Data Elements | Purpose |
|---|---|---|---|---|
Atlassian | Support Contact | Support Portal |
| Manages support tickets |
Aha! | Support Contact | Ideas Portal |
| Manages improvement requests, new features and functionality requests |
SalesForce | Marketing Contacts Sales Contacts Support Contacts | CRM and Marketing |
| Marketing and customer relationship management tool |
Act-On | Support Contacts | Emailing |
| Aligne inbound and outbound marketing campaigns across the customer lifecycle. We use it for communicating important changes at Claritum, system upgrades, new product releases, scheduled software releases |
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