Page Comparison

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Atlassian Jira ( Support Portal)

Atlassian Jira is a product Claritum use for managing support tickets. Only Super User's data is stored in Jira which includes data such as:

• Name and Surname
• Email address

You can check how Atlassian Jira securily store and use the information: https://www.atlassian.com/trust/security

Aha! (Ideas Portal)

Aha! is a product that Claritum use for managing our customer's ideas for Claritum improvements, new features and functionality. Only Super User's data is stored in Aha! which includes data such as:

• Name and Surname
• Email Address

You can check how SalesForce securily store and use the information: https://www.aha.io/legal/security

SalesForce 

SalesForce is our CRM and Marketing software used by Customer Services and Marketing department. The following data is stored in SalesForce for out Customer Key Contacts

• Name and Surname
• Email Address
• Company Address Information
• Phone Number
• Title

You can check how SalesForce securily store and use the information: https://www.salesforce.com/uk/company/privacy/full_privacy/

Act-on

Act-On is an integrated marketing automation platform designed to align inbound and outbound marketing campaigns across the customer lifecycle. We use it for communicating important changes at Claritum, system upgrades, new product releases, scheduled software releases. The following Super User details are stored in Act-On:

• Name and Surname
• Email Address
• Company Name
• Title

You can check how SalesForce securily store and use the information: https://www.act-on.com/privacy-policy/