Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) |
Aug 20 |
Sept 20 |
Oct 20 |
Nov 20 |
Dec 20 |
Jan 21 | Feb 21 | Mar 21 | Apr 21 | May 21 | Jun 21 | Jul 21 | |||||||||
Critical | 8 hours | 100% | 100% | ||||||||||||
High | 24 hours | 100% | 100% | ||||||||||||
Comments | Excludes Beta releases
|